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K&L Gates LLP delivers legal services on an integrated and global basis, with more than 2,000 lawyers across five continents. Positioned at strategic intersections of the global economy, K&L Gates has one of the largest contingents of lawyers and offices across the United States of any law firm and strong local presence in key capital cities and world commercial and financial centers. The firm s extensive latticework of lawyers, practices, and offices - more than 300 lawyers in Europe s largest economies and one of the largest international practices in Asia among US law firms - creates a worldwide network to serve clients growing international needs, with lawyers counseling clients on their most sophisticated legal challenges in all areas of corporate and regulatory law and litigation.
Watch our video, Grow Your Career at K&L Gates, to really get a sense of what sets us apart from other law firms.
K&L Gates has an exciting opportunity for a motivated and highly responsible individual to fulfill the role of Voice Systems Engineer in our Pittsburgh office. Under the direction of the Firmwide Network Manager, the Voice Systems Engineer is responsible for the design, implementation and operational support of voice systems and project initiatives involving the K&L Gate's global voice network. This individual will ensure stability, best practices engineering, and detailed troubleshooting disciplines are applied to firm voice systems. The Voice Systems Engineer position responsibility encompasses activities, including but not limited to management and support of phone systems, phone hardware, Telco circuits, VoIP, Quality of Service, network configurations and related technologies for delivery of voice services to the user. Essential Duties and Responsibilities
Analyzing, planning, testing, administration, and implementation of voice systems and voice messaging services
Fully resolve problems with firm voice systems and technologies
Determine and decide when to escalate problems to vendors and ensuring resolution and reporting of resolution to stakeholders
Maintaining documentation of voice systems, network, processes, procedures, troubleshooting guides and change management logs
Diagnosing call quality issues
Utilize Voice network monitoring and reporting tools
Work with network engineers to ensure Network Routing, Class of Service and QoS are optimized for voice transport Minimum Qualifications:
BA or BS in Computer Science, Management Information Systems, or related field or equivalent experience
Experience managing global enterprise voice systems in a large, multi-office environment (typically acquired through 3 or more years of experience)
Experience with Cisco based VoIP systems and software including:
Cisco CUBE with SIP Trunking
Cisco Call Manager Version 11.5su3
Cisco IM+P/Jabber Version 11.5su3
Cisco Unity Connection
Cisco Contact Center Express
Cisco Meeting Server
Cisco Routers (IOS) / H.323 Gateways
Cisco VG204/224/310 Analog Voice Gateways
Experience with traditional PBX systems (Siemens, NorTel, NEC)
WAN transports & Services (Voice routing and prioritization across MPLS)
Network switching specific to VoIP (Extreme Networks, Cisco, LLDP, UPM )
Knowledge of SIP trunking
Dial Plan Management
General Network (IP schema, Video, Cabling, DHCP) The successful candidate must be an articulate analyst who can serve as an effective member of the team and who is able to communicate security-related concepts to a broad range of technical and non-technical staff. The candidate should also be able to negotiate issues and resolve complex problems with creative solutions. The ability to organize, prioritize, and manage multiple projects simultaneously is essential to this position. Any information contained on this form represents the usual method of accomplishing the duties in this job. Reasonable accommodations will be considered in appropriate circumstances. However, as the nature of an accommodation may vary depending on the needs and desire of an individual with a disability, it is impossible to describe in advance specific accommodations that will be considered. NOTE: Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this position at any time.
We offer a dynamic work environment and excellent benefits.
EQUAL EMPLOYMENT OPPORTUNITY
The Firm is an equal opportunity employer. It is the policy of the Firm that employment decisions shall be based on merit, qualifications and competence. Employment practices shall not be influenced or affected by virtue of a person s race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital status, disability, military status or any other characteristic protected by applicable law. This policy governs all aspects of employment including, without limitation, recruiting, hiring, compensation, benefits, promotion, assignment and dismissal. In addition, it is the Firm s policy to provide an environment that is free of unlawful harassment of any kind including, without limitation, that which is sexual, racial, age-related, disability-related or ethnic background-related.
We seek exceptional employees who want to become a part of our practice on all levels, to help us expand, challenge our limits, and push us to grow into the future. If you are motivated by job challenges and personal growth, then K&L Gates could be the right place for you.
If you feel that you meet the requirements and would like to apply for this position, please use the apply now button. Please include a cover letter, salary requirements and an advertisement source in your application.
Notice: We participate in E-Verify in certain Firm locations for purposes of verifying employment eligibility.
No phone calls, walk-ins, or agencies, please.