• HireLive
  • Irvine, CA
  • Advertising/Marketing/Public Relations
  • Full-Time
  • 65 Parkwood

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Houzz is looking to meet individuals interested in a

Client Success ManagerOpportunity!!

Position Available: Client Success Manager

We re a Family

At Houzz, we strive to create and promote a strong family environment within our workspace. Professionally, we collaborate with each other to accomplish our goals, always working together as a team. Interpersonally, we strive to build a culture of inclusion, celebrating and leveraging our differences for the betterment of our products and our community.

Our Houzzers come from many backgrounds and experiences. We take pride in making every single one of them feel at home here.

We re Building the Future

Join Houzz in revolutionizing the home and remodeling industry and have an impact on over 40 million homeowners and 1.5 million professionals around the world. Frequently ranked as one of the top 10 most disruptive companies in the world and backed by marquee venture capitalists, Houzz will allow you to drive the future of an industry worth $1.2 trillion in the US and Europe alone.

Our Client Success Managers Make Things Happen

Houzz is looking for talented Client Success Managers (CSMs) to join our team. As a CSM, you will manage Houzz Professionals from across the U.S and Canada. Each is part of an annual advertising program. Your job is to maintain an ongoing relationship, optimize their profile and program with creative improvements, up-sell additional Pro+ packages, and manage their renewal or auto renewal for another year. You need to be comfortable promoting and defending the benefits of a creative and directional advertising program.

The ideal candidate has a pleasant, business oriented personality, is a hard worker and very tech savvy. You must be relationship oriented and put a high value on customer service. You thrive in a fun and competitive, yet team oriented environment.

What You ll Do

  • Manage Houzz clients
  • Maintain contact with every account assigned to you
  • Renew or auto renew annual contracts
  • Up-sell clients on additional packages
  • Meet minimum renewal and up-sell objectives
  • Meet minimum quantitative and qualitative account improvement objectives
  • Provide superior customer service, contribute to a positive work environment, and embody the Houzz culture
  • Ad Hoc responsibilities as required

At a Minimum, We d Like You To Have

  • At least 6 months to 2 years of inside sales experience
  • Outbound cold-calling experience
  • Focus on selling intangibles is preferred (i.e. advertising, financial services, business services..)

Ideally, You ll Also Have

  • Tech-savviness - able to cogently conduct presentations virtually using assorted platforms and troubleshoot when complications arise
  • Tenacity to exceed monthly sales objectives
  • Excellent written and verbal communication skills
  • Team oriented mindset
  • High achievement in previous role
  • Excellent references from managers to whom you have reported to
  • Ability to work effectively in a fast paced environment
  • Above average written and verbal communication skills
  • Detail and task oriented

Benefits & Perks

  • Compensation is a combination of hourly compensation and commission
  • Excellent benefits package (Start day 1)
  • PTO
  • Full training & development
  • Career growth & opportunity
  • Casual & fun work environment
  • Healthy work/life balance
  • Fully stocked kitchen
  • Contests & incentives

Houzz is an Equal Opportunity Employer.

HireLive is the leading Sales, Retail and Management recruiting firm nationwide. We work with multiple Fortune 500 companies to help them find top talent. To be considered for other opportunities in your area visit
www.HireLive.com for more information. HireLive focuses on bringing candidates and companies together.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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