Eurofins MWG Operon LLC, a Eurofins Genomics company, is a member of the Eurofins Group with major offices and production facilities in the United States, Europe, and Asia, is an international provider of DNA sequencing services, DNA synthesis products, and bioinformatic services for academic and industrial research. The company's strengths are its strong customer orientation, fast service and high quality products including a series of advanced oligonucleotide design tools.
Eurofins is searching for a Genomics Specialist I in Louisville, KY.
Genomics Specialist I responsibilities include, but are not limited to, the following :
Respond to customer inquiries in timely, courteous and helpful manner
Be proficient with all internal information systems and website
Represent customer's voice within our organization
Handle all suggestions and complaints with intent to continually improve our level of service and customer experience
Learn basic troubleshooting measures for most frequently used product applications
Share our product portfolio and pricing options with customers to maximize cross-selling opportunities and customer benefits
Recognize opportunity for and initiate change
Support field sales representatives with customer opportunities
Improve customer retention through value-added services, incentives, and proactive communication
Create a superior customer experience with every customer, every time
The ideal candidate would possess :
Computer proficiency: Microsoft Office Suite - particularly Excel and Outlook
Professional verbal and written communication skills
Demonstration of sound judgment
Ability to work under pressure, with deadlines, and prioritize
Basic Minimum Qualifications :
High school diploma (Associates or Bachelor's Degree in Life Science field (e.g. Biology); sufficient experience or demonstrated ability to learn technical concepts considered in lieu of 4 year degree)
Customer service experience (1-2 years)
Authorization to work in the United States indefinitely without restriction or sponsorship
Position is full-time, Monday-Friday, 8 a.m.-5 p.m., with overtime as needed. Candidates currently living within a commutable distance of Louisville, Kentucky are encouraged to apply.
As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.